Why your IPTV guide may be empty in TellyFlow
If the guide is empty, first check whether a channel from the playlist plays. Then ask your authorized source whether it provides schedule data for that playlist or Xtream account. TellyFlow needs a usable guide and channel identifiers that match its schedules.
Check playback and the guide separately
An electronic programme guide, or EPG, contains schedules. The playlist also supplies the entries you use to play channels. Start with one channel you know is in your account. Try playing it, then check the Guide for the same playlist and day.
Suppose local news plays but its schedule is empty. Continue checking guide data for that channel. If the stream also fails, record the playback failure alongside the guide symptom so the source can investigate both.
Check whether the source supplies a guide
For an M3U playlist, ask whether the supplied playlist includes a working EPG address. For Xtream, check whether your account’s source provides a compatible guide. TellyFlow loads a guide address when the playlist supplies one and otherwise checks whether it can use the Xtream account.
The Guide can show “No EPG data available” when it has no schedules to display. If you also see “Failed to load EPG data,” check your connection and ask the source whether the guide address or account still works. Keep the full address and account details private.
- Confirm the correct playlist and day.
- Check whether the source supplies schedule data.
- If loading fails, confirm the source is reachable and ask whether its guide is available.
Check one missing channel against a working one
If the weather schedule appears but the local news schedule is blank, tell the source which channel and day are missing. TellyFlow looks for programme entries whose guide identifier matches the channel identifier supplied in the playlist or account. Two similar display names can have different identifiers.
Also check whether programmes exist for the selected day. A channel can have a working stream and a matching identifier while the supplied schedule has no entries for that date.
Send the source a specific symptom
Tell the source whether one channel or all channels are affected. Include the selected day and one working comparison if you have it. For example, local news plays and has an empty guide for today, while the weather channel has listings.
If you see sample schedules while the Mock switch is on, turn it off to check the source’s actual data. After the source confirms that it provides schedules, reopen Guide and check the same channel and day.
Questions
Does a working stream prove its EPG is available?
A working stream confirms playback for that channel. Ask the source whether it also supplies schedules.
Why do only some channels have schedules?
Some channels may lack entries for the selected day or use an identifier that does not match the guide. Ask your source about one missing channel as a starting point.
Can reopening Guide create missing schedules?
Reopening can give TellyFlow another chance to load available data. The source has to supply the schedule.